Refund & Return Policy

This Refund and Return Policy outlines the circumstances under which Varo.com ("we", "our", "us") may process refund requests. By opening and funding an account with us, you agree to the terms below.

The Operating Entity

01 — Nature of Services

Varo.com provides non-tangible, real-time financial services, such as online forex and CFD trading. Once services are delivered (e.g., deposits processed, trades executed), they are considered fully consumed and cannot be returned.

02 — Refund Eligibility

Refunds are only considered under exceptional circumstances, such as:

• Duplicate deposits made in error
• Unauthorized transactions proven to be fraudulent
• Technical errors resulting in failed or misallocated deposits

03 — Non-Refundable Cases

Refunds will not be granted for:

• Trading losses or unfavorable market outcomes
• Account closure requests after trading activity
• Incomplete or non-compliant KYC documentation
• Withdrawals blocked due to AML or fraud concerns
• User error, negligence, or lack of understanding of trading risks

04 — How to Request a Refund

Step 1 — Withdrawal Section

Log into your Varo.com account and go to the Withdrawal section. Submit a withdrawal request and indicate clearly in the comment or description field that this is a refund request, along with a brief explanation.

Step 2 — Optional Follow-Up

You may also send a follow-up email to support@varo.com. Include your account number, transaction ID, and reason for the refund.

05 — Refund Processing

• If approved, refunds are only issued to the original funding source.
• Processing time may take up to 7 business days, depending on payment method.
• We do not process refunds to third-party accounts or in cash.
• If additional documentation is required, delays may occur.

06 — Chargeback Policy

Initiating a chargeback without contacting us first is a violation of this policy. In such cases, we reserve the right to:

• Suspend or close your Varo.com account
• Report the case to regulatory and financial institutions
• Recover any disputed funds, legal fees, and associated costs

07 — Withdrawal vs. Refund

A standard withdrawal of available balance is not considered a refund. Withdrawals are subject to our Withdrawal Policy and may require:

• Full KYC/AML compliance
• Payment method matching
• Proof of source of funds, if applicable

08 — Regulatory Statement

Varo.com is regulated by the Mauritius Financial Services Commission (FSC). We adhere to international standards on anti-money laundering (AML), counter-terrorist financing (CFT), and financial consumer protection.

09 — Contact Us

For refund-related questions or assistance, please contact us.